Archive
October, 2006 Monthly archive

From the BBC: ‘Police play down spy planes idea’:

“Merseyside Police’s new anti-social behaviour (ASB) task force is exploring a number of technology-driven ideas.

But while the use of surveillance drones is among them, they would be a “long way off”, police said.

“The idea of the drone is a long way off, but it is about exploring all technological possibilities to support our war on crime and anti-social behaviour.”

Note that “anti-social behaviour” is mentioned separately to “crime.” Why? Also, nice appropriation of the “war on xxx” phrasing.

“It plans to utilise the latest law enforcement technology, including automatic number plate recognition (ANPR), CCTV “head-cams” and metal-detecting gloves.”

This country’s had it.

We’ve got Avon & Somerset Police using helicopters with high-intensity floodlights to “blind groups of teenagers temporarily” and councils using tax-payers’ money to install devices to cause deliberate auditory pain to a percentage of the population, again, whether or not they have committed a crime. Anyone would think that those in power despised their public. Perhaps they do.

Has it ever occurred to the police that tackling the causes of the problem might be a better solution than attacking the symptoms with a ridiculous battery of ‘technology’?

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Image from Flickr user Monkeys & Kiwis

Image from Monkeys & Kiwis (Flickr)

Chris Weightman let me know about how it felt to watch last Thursday’s iPod Flashmob at London’s Liverpool Street station: the dominant sense was of a mass of people overturning the ‘prescribed’ behaviour designed into an environment, and turning the area into their own canvas, overlaying individualised, externally silent experiences on the usual commuter traffic.

Probably wouldn’t get away with that sort of thing at an airport any more anyway, but what will happen to this kind of informal gathering in the era of the societies of control? When everyware monitors exactly who’s where and forces the barriers closed for anyone hoping to use the space for something other than that for which it was intended?

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Badly positioned socket

Seth Godin mentions providing a ‘convenience’ feature for customers and then intentionally making it inconvenient to use:

“Here at the White Plains airport, I’m noticing all these people doing things to me. Enforcing irrational rules. Intentionally putting the seats far from the electrical outlets so people like me won’t steal electricity. Yelling over the PA system. Scolding people for not standing in the right place.”

Whether, in the case he’s discussing, the electrical outlets really were positioned far from the seats to stop people plugging in laptops and so on, or whether the positioning of the seats and the outlets were entirely unconnected decisions (badly-positioned sockets aren’t exactly uncommon) my intuition tells me that there will be plenty of other examples where a ‘convenience’ feature is deliberately crippled or implemented in a way that restricts customers’ ability to use it. When it’s done for strategic reasons (appear better to customers, or just save money on electricity), it’s certainly an architecture of control.

Off the top of my head, free air pumps (tyre inflators) at petrol stations are often positioned in such a way that pays lip-service to the actual practice of using them: it looks good to have ‘free air’ but in many cases the placing of the pump makes it awkward to pull a car in satisfactorily to use it without significant manoeuvring*. That’s maybe a weak example: there must be better ones – any comments welcome!

*Of course, where the air pump requires payment, it never seems to run quite long enough to top up all four wheels, thus meaning you have to insert another coin. Whether that’s a deliberate trick, or simply a poorly planned timer, or my own sloth, I don’t know.

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Parking meter in Salem - picture from Henry

Henry e-mails:

“Perhaps this is too obvious: parking meters; and I mean modern digital ones, enforce arbitrary limits on how much you can pay for at a time (4 hours). Is this to share the enjoyment of democratic parking (at a dollar an hour), or some social engineering ploy to force productive members of the workforce to enter the valet service economy, and thus a reminder of the fact that if they work harder, they could afford a driver?”

Tongue-in-cheek aside, there is something unhelpful, to some extent manipulative, designed into a lot of parking ticket machines (as well as some other vending machines). Take a look at the following machine I photographed this morning in a shoppers’ car park in Pinner, Middlesex, UK:

Ticket machine in Pinner, Middlesex
What's the excuse?

What’s the excuse for the ‘No change given – Overpayment accepted’ policy? It’s not as though it’s technically too difficult to give change: these aren’t mechanical penny gobstopper machines from the 1950s. Sure, it would make each machine a bit more expensive to include the change-giving function, but so what? If every one of the hundreds of people who park each day paid, say, 5 pence extra the cost of the more expensive machine would be recouped within a week or two, surely?

Of course, the real reason for the ‘no change given’ policy is that many customers who arrive at the machine without the 50p + 20p (or other combinations needed to make 70p) will put in £1 instead. Thus for a certain percentage of customers, the machine receives 1.43 times the revenue it ought to. I don’t know how many people overpay, but the point is, none of them can underpay. The system is asymmetric. The house always wins.

Does the car park operator (in this case Harrow Council) factor the extra revenue it receives from forcing overpayment into its projected revenues from the machines? Do they record how many people overpay, and use that statistic to plan next year’s budget? Or is overpayment treated as an ‘unexpected’ windfall? Or perhaps, just perhaps, without the overpayment the car park would make a loss?

Any more examples of awful ‘no change given’ implementations, or related anecdotes, musings, etc, much appreciated!

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Image from New Urban News, by Eric Dumbaugh
Image from New Urban News, by Eric Dumbaugh

Ryan G Coleman kindly sent me a link to this very interesting New Urban News story, ‘Research: trees make streets safer, not deadlier’. The gist is that roads planted with trees cause drivers to put themselves in state of greater alertness, which makes them generally more cautious about driving and generally slow down:

“Proposals for planting rows of trees along the roads — a traditional technique for shaping pleasing public spaces — are often opposed by transportation engineers, who contend that a wide travel corridor, free of obstacles, is needed to protect the lives of errant motorists…

[However], Eric Dumbaugh, an assistant professor of transportation at Texas A&M… looked at accident records and found that, on the contrary, wide-open corridors encourage motorists to speed, bringing on more crashes. By contrast, tree-lined roadways cause motorists to slow down and drive more carefully, Dumbaugh says.

Dumbaugh examined crash statistics and found that tree-lined streets experience fewer accidents than do “forgiving roadsides” — those that have been kept free of large, inflexible objects. He points to “a growing body of evidence suggesting that the inclusion of trees and other streetscape features in the roadside environment may actually reduce crashes and injuries on urban roadways”…

Dan Burden, senior urban designer for Glatting Jackson and Walkable Communities Inc. in Orlando, notes that there is research showing that “motorists need and benefit from tall vertical roadside features such as trees or buildings in order to properly gauge their speed.”

The article goes on to mention the ‘Shared Space‘ work of Hans Monderman, Ben Hamilton-Baillie and others, which includes removing road markings as part of a wider scheme to change the perceived emphasis of an environment and, again, put drivers into a state of greater awareness. From the BBC article on the ‘naked road’ experiment in Seend, Wiltshire:

“Motoring psychologists and urban planners seem to agree that, overall, “naked roads” appear to have a positive effect on motorists…

“This approach draws on behavioural psychology involving the way drivers respond to their surroundings,” [Ben Hamilton-Baillie] says. “It removes the sense of security provided by barriers – such as kerbs, and traffic lights. Instead of relying on the street system for security, drivers are forced to use their reactions.”

According to Mr Hamilton-Baillie, the removal of a psychological safety net encourages drivers to exercise caution and restraint. He believes that the lack of clear markings encourages drivers to slow down and mingle with pedestrians, forcing them to make eye contact with one another.”

Why are these techniques so much better than this kind of thing?

As so often, I feel it’s better to put users of a system into a state of mind where they are actively, intelligently thinking about what’s going on, and how they can respond to dangers or risks in the environment, than to remove that option for awareness or action planning, and deliberately force them into a state of ignorance of the risks ahead just to compel them to slow down. The driver in the tree-lined or Shared Space road situation can read the road ahead, and adjust his or her behaviour based on the risks that are perceived, whereas just blocking drivers’ vision so they can’t read road hazards ahead and must therefore actually come to a stop, does much less to help safety, and instead merely causes frustration.

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Next page

Jason Kottke notes the now-near universal practice of splitting newspaper & magazine articles online into multiple pages:

“…it’s some sort of “best practice” that we readers let them get away with so they can boost pageviews and advertising revenue at the expense of user experience, but The New Yorker was the last bastion of good behavior on this issue and I loved them for it. This is a perfect example of an architecture of control in design and uninnovation.”

It does ring true: I almost routinely now click on ‘print-friendly version’ when reading articles online, regardless of whether I’m going to be printing them, just so that I get an uninterrupted page without having to wait for a new set of ads and peripheral clutter to load at multiple interruption points while reading the article. It also makes it a lot easier to save a copy (single file) rather than having to save multiple pages. Surely the advantage of reading online is that the page layout need not follow print media’s restrictions; so long as the article is mostly text it will be quick to download a long page.

Nevertheless, I can see that psychologically, an article which looks shorter may be glanced at by a casual reader – who may then become interested enough to continue – whereas one which looks longer may be ignored completely. This may be an additional explanation to the ‘increase page views therefore advertising revenue’ intention. I don’t know.

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