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	<title>Comments on: links for 2008-07-15</title>
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	<link>http://architectures.danlockton.co.uk/2008/07/15/links-for-2008-07-15/</link>
	<description>Design and human behaviour</description>
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		<title>By: None of 3</title>
		<link>http://architectures.danlockton.co.uk/2008/07/15/links-for-2008-07-15/comment-page-1/#comment-217183</link>
		<dc:creator>None of 3</dc:creator>
		<pubDate>Sat, 19 Jul 2008 07:38:57 +0000</pubDate>
		<guid isPermaLink="false">http://architectures.danlockton.co.uk/2008/07/15/links-for-2008-07-15/#comment-217183</guid>
		<description>&quot;Waiting in line is a very old-school way of dealing with scarcity. And treating new customers like old customers, treating unknown customers the same as high-value customers is painful and unnecessary.&quot;

I don&#039;t know about you, but personally I don&#039;t care much for watching other people get VIP treatment while I cool my heels in a line somewhere. Even if it means I also never get to be a VIP. First come, first served.

I see things like this now and again that irritate me. For example, at the bank where I currently do my banking, someone jumped the queue one day -- just walked in the door and straight to an available teller that had been idling instead of serving anyone else. Apparently they have &quot;preferred customers&quot; and a dedicated teller for these. Asshole should have to wait in line like everybody else!

The local supermarket is no better -- every so often I&#039;ll see a line marked with a &quot;next line please&quot; sign where there&#039;s actually an employee. Sometimes that employee is serving a customer that&#039;s apparently more important than most, and thus gets to be served by this employee that won&#039;t serve anyone much else. Other times that employee is doing something else, fiddling with a computer most usually, but not apparently serving customers. The latter I&#039;ve also seen at that bank, and at other places, such as bookstores. If there&#039;s clerical work to do, it should be done in a back office somewhere; an employee at a checkout counter not actually doing checkout just serves to taunt and annoy customers waiting in line for the other employees.

In my previous town of residence, I also would sometimes see buses driving around &quot;out of service&quot; with at least one head visible through the windows other than the driver&#039;s. Those big clunky diesel-guzzlers might be more efficient and &quot;green&quot; when packed with commuters, but when serving as someone&#039;s private limo they are astonishingly wasteful, not to mention rude -- that bus *could* be out there serving significant numbers of real customers and cutting wait times slightly, instead.

(Of course, I have to wonder what sort of VIP gets a bus to himself rather than a real limo, or access to extra lines at the supermarket. A bank line restricted to the superrich is equally discriminatory but also makes some amount of sense, in a certain twisted way. I can only suppose that they&#039;re middle management, or friends and relatives of the employees, or off-duty employees themselves, getting preferred treatment or using company vehicles as private chariots, and still envying the CEO&#039;s actual limo and special treatment at the bank. :P)

Now don&#039;t get me wrong. I don&#039;t mind express lines, or things like Disney rides with fastpasses, because there&#039;s no inequity based on class or similarly there. I can get a fastpass too, and if I have only a few items I can use the express line too, and if Mr. Three-Thousand-Dollar Suit over there has sixty-seven items he&#039;s stuck waiting alongside the ordinary workaday Joes in the same set of non-express lines at the supermarket as I am. In simpler language, it&#039;s not *unfair*, unlike the above-described instances of discrimination.

Now moving on to the topic of the electrical socket 2.0 -- I&#039;m wondering if perhaps it&#039;s actually meant facetiously? As a poke at the tendency of systems to develop creeping featurism, and particularly for version twos to have so-called &quot;second system effect&quot;, which is basically creeping featurism on steroids.</description>
		<content:encoded><![CDATA[<p>&#8220;Waiting in line is a very old-school way of dealing with scarcity. And treating new customers like old customers, treating unknown customers the same as high-value customers is painful and unnecessary.&#8221;</p>
<p>I don&#8217;t know about you, but personally I don&#8217;t care much for watching other people get VIP treatment while I cool my heels in a line somewhere. Even if it means I also never get to be a VIP. First come, first served.</p>
<p>I see things like this now and again that irritate me. For example, at the bank where I currently do my banking, someone jumped the queue one day &#8212; just walked in the door and straight to an available teller that had been idling instead of serving anyone else. Apparently they have &#8220;preferred customers&#8221; and a dedicated teller for these. Asshole should have to wait in line like everybody else!</p>
<p>The local supermarket is no better &#8212; every so often I&#8217;ll see a line marked with a &#8220;next line please&#8221; sign where there&#8217;s actually an employee. Sometimes that employee is serving a customer that&#8217;s apparently more important than most, and thus gets to be served by this employee that won&#8217;t serve anyone much else. Other times that employee is doing something else, fiddling with a computer most usually, but not apparently serving customers. The latter I&#8217;ve also seen at that bank, and at other places, such as bookstores. If there&#8217;s clerical work to do, it should be done in a back office somewhere; an employee at a checkout counter not actually doing checkout just serves to taunt and annoy customers waiting in line for the other employees.</p>
<p>In my previous town of residence, I also would sometimes see buses driving around &#8220;out of service&#8221; with at least one head visible through the windows other than the driver&#8217;s. Those big clunky diesel-guzzlers might be more efficient and &#8220;green&#8221; when packed with commuters, but when serving as someone&#8217;s private limo they are astonishingly wasteful, not to mention rude &#8212; that bus *could* be out there serving significant numbers of real customers and cutting wait times slightly, instead.</p>
<p>(Of course, I have to wonder what sort of VIP gets a bus to himself rather than a real limo, or access to extra lines at the supermarket. A bank line restricted to the superrich is equally discriminatory but also makes some amount of sense, in a certain twisted way. I can only suppose that they&#8217;re middle management, or friends and relatives of the employees, or off-duty employees themselves, getting preferred treatment or using company vehicles as private chariots, and still envying the CEO&#8217;s actual limo and special treatment at the bank. <img src='http://architectures.danlockton.co.uk/wp-includes/images/smilies/icon_razz.gif' alt=':P' class='wp-smiley' /> )</p>
<p>Now don&#8217;t get me wrong. I don&#8217;t mind express lines, or things like Disney rides with fastpasses, because there&#8217;s no inequity based on class or similarly there. I can get a fastpass too, and if I have only a few items I can use the express line too, and if Mr. Three-Thousand-Dollar Suit over there has sixty-seven items he&#8217;s stuck waiting alongside the ordinary workaday Joes in the same set of non-express lines at the supermarket as I am. In simpler language, it&#8217;s not *unfair*, unlike the above-described instances of discrimination.</p>
<p>Now moving on to the topic of the electrical socket 2.0 &#8212; I&#8217;m wondering if perhaps it&#8217;s actually meant facetiously? As a poke at the tendency of systems to develop creeping featurism, and particularly for version twos to have so-called &#8220;second system effect&#8221;, which is basically creeping featurism on steroids.</p>
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