‘Smart meters’: some thoughts from a design point of view

Here’s my (rather verbose) response to the three most design-related questions in DECC’s smart meter consultation that I mentioned earlier today. Please do get involved in the discussion that Jamie Young’s started on the Design & Behaviour group and on his blog at the RSA.
Q12 Do you agree with the Government’s position that a [...]

The ‘You Are Here’ Use-mark

Who really needs a “You Are Here” marker when other visitors’ fingers have done the work for you?
(Above, in Florence; below, in San Francisco)

Use-marks, like desire paths, are a kind of emergent behaviour record of previous users’ perceptions (and perceived affordances), intentions, behaviours and preferences. (As Google’s search history is a database of intentions.)
Indeed, while [...]

Instructable: One-Touch Keypad Masher

It’s been a long time since I last wrote an Instructable, but as I’ve resolved that 2009’s going to be a year where I start making things again (2008 involved a lot of sitting, reading and annotating, and in 2007 most of what I made was for clients, and thus confidential), I thought I’d write [...]

The Hacker’s Amendment

Congress shall pass no law limiting the rights of persons to manipulate, operate, or otherwise utilize as they see fit any of their possessions or effects, nor the sale or trade of tools to be used for such purposes.
From Artraze commenting on this Slashdot story about the levels of DRM in Windows 7.
I think it [...]

Staggering insight

I’ve mentioned a few times, perhaps more often in presentations than on the blog, the fact that guidelines for the design of pedestrian crossings in the UK [PDF] recommend that where a crossing is staggered, pedestrians should be routed so that they have to face traffic, thus increasing the likelihood of noticing oncoming cars, and [...]

The semiotics of signs vs fences

Is the impact of the sign’s message increased or decreased by pairing it with a fence?
What about when the fence is flattened?
What about when no-one seems to have found it important to fix?
Why?

Anti-homeless ’stools’

Stuart Candy of the brilliant Sceptical Futuryst let me know about authorities in Honolulu replacing benches with round ’stools’ to prevent homeless people sleeping at bus stops (above image from Honolulu Advertiser story):
So far, the city has spent about $11,000 on the seating initiative, removing benches and installing 55 stools at 12 bus stops in [...]

{In|Ex}clusive Design

Giving with one hand, and taking away with the other.
The juxtaposition of hand rails and anti-sit spikes outside this church in Bradford-on-Avon, Wiltshire suggests a particular configuration of design priorities: helping people climb the steps, but forbidding anyone sitting on the wall.
Are the targets different groups of people? We might think so: older people [...]

On ‘Design and Behaviour’ this week: Do you own your stuff? And a strange council-run ‘Virtual World for young people’

GPS-aided repo and product-service systems

Ryan Calo of Stanford’s Center for Internet and Society brought up the new phenomenon of GPS-aided car repossession and the implications for the concepts of property and privacy:
A group of car dealers in Oregon apparently attached GPS devices to cars sold to customers with poor credit so as to be able [...]

Placebo buttons, false affordances and habit-forming

This is a great graph from GraphJam, by ‘Bloobeard’. It raises the question, of course, whether the ‘door close’ buttons on lifts/elevators really do actually do anything, or are simply there to ‘manage expectations‘ or act as a placebo.
The Straight Dope has quite a detailed answer from 1986:
The grim truth is that a significant [...]