My Epson Stylus Photo R1800’s been running low on ink in a couple of cartridges for a few days now. I’ve been putting off ordering them until this weekend. Now I find that when the printer believes a cartridge has reached 0%, it won’t print anything at all, even if it doesn’t need that colour. Users (i.e. me) are forced into buying new cartridges at a time when they don’t actually need them in a pathetic exercise of Epson’s control. Workflow is interrupted, plans out of the window.
So now, in order to print something important which needs to be done this afternoon, I am going to have to get on a train and go into a local town, wasting a couple of hours of my life and resulting in entirely unnecessary energy usage and carbon emissions. That’s relatively easy for me: I live next to a railway station. But in areas of the world where it isn’t convenient or possible, how can such thoughtless design be tolerated? Printers a few years ago allowed you to keep printing until the cartridges were actually empty. You knew when to stop because you could see.
Hey Epson: if you push your customers around, they’ll walk away. Forever. It’s as simple as that. People’s time is precious. Convenience is important. There’s no way I’ll ever buy another Epson product or recommend them to anyone else. And I’m a techy guy: occasionally, people do ask my opinion on products. (Of course I’m going to buy cheap refill cartridges; ultimately I may have to get a continuous ink supply system)
Yeah, it’s a rant; it’s also a pathetic piece of design embodying absolute contempt for the customer.
(Sadly the SSC Service Utility mentioned a few months ago doesn’t seem to allow the ink levels to this particular printer to be re-set, though it’s undoubtedly of great use on other models.)
I have spent 35 minutes on the net talking to an engineer all to no avail.then 30 minutes on pay phone trying to find out how to print envelopes and was told, I have to go to lunch now, and after I will try on my printer and will ring back, yes, I am still waiting. I have an epson dx8450.can any one help please.
If anyone is searching to buy a printer PLEASE, PLEASE AND PLEASE AVOID EPSON PRODUCT. You will not be able to print with available colors if just one of the colors runs out. You will be forced to buy an ink cartridge to continue. I regret buying an Epson printer.
I TOTALLY AGREE! I will never buy an Epson again for the exact same reasons!
Chalk me up as another one who TOTALLY AGREES. Epson is no longer on my buy list for my company. I have had nothing but issues with the Ink Nazis at Epson.
As of post time the only major inkjet mfr I’ve found that allows printing of grayscale while color ink is out is Lexmark. I called tech support for HP, Canon, & Brother and they all are just like Epson in their contempt for the customer. Please post your response if you found other worthy inkjet manufacturers.
Add Kodak to the black list. Just like HP, they require all cartridges to have ink or the print job will be blocked.
I am soooo annoyed at Epson and will never buy another of their products again! All i want to print is one page of text in black and white but i can’t because the cyan ink cartridge is empty! it gets worse, the cyan cartridge isn’t empty, if you shake it, it is nearly full! thanks epson for ruining my day…
incredible sense of self absorbed entitlement here -WHO failed by not having enough cartridges? – Jeebus on a pogo stick – but dont stop with blaming an entire company for your silliness – blame God or your mother or Lindsay Lohan – much more reasonable, what?